Who we are
Compassionate Solutions is located in the State of California in the United States.
Information Collected and Stored Automatically
If you visit our site to read or download information, we will automatically collect and store the following information about your visit:
- The name of the Internet domain (for example, “xcompany.com” if you use a private Internet access account, or “yourschool.edu” if you are connecting from a university’s domain);
- The IP address (a number that is automatically assigned to your computer when you are using the Internet) from which you access our site;
- The type of browser and operating system used to access our site;
- The date and time you access our site;
- The Internet address of the web site from which you linked directly to our site;
- The country and state from which you access our site;
- The pages you visit and the information you request; and
- Search terms used to get to our web site from an external search engine and terms used on our site using our search engine.
This information does not identify you personally. We do not store any personal identifiers. The information collected is part of a systems log file, and is only used internally for site management purposes.
This information is primarily collected to create summary statistics, which are used for such purposes as assessing what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas. We use the information we collect to measure the number of visitors to the different sections of our site, and to help us make our site more useful to visitors.
If You Send Us Personal Information
You do not have to provide personal information to visit our website. If you choose to provide personal information, such as by sending an e-mail, submitting a form, or filling out a questionnaire or guestbook, we will use the information you provide to respond to you.
Please do not send us sensitive information, such as your credit card or social security numbers, via e-mail. It is possible that during transmission of your e-mail this information may be intercepted by a third party. While we have safeguards in place to protect your personal information, we cannot guarantee its safety while in transit.
We use personally identifiable information to further our customer’s protection and to provide better service. This may be to correct broken links that you have identified or provide additional information that you have requested.
Any information that we collect via a questionnaire or a guestbook may be subject to disclosure, but will be handled in accordance with the requirements of the Privacy Act and the Freedom of Information Act to ensure the greatest protection of personal privacy.
We may transfer personal information to a third party only in the following cases:
- To a bank or United States Department of the Treasury account, which must receive payment for a transaction that you initiated;
- To a company that is contracted to assist us with specific services, including electronic commerce or donations, and which agrees not to sell or use personal information for other purposes.
- To legal authorities if we suspect that you are attempting to change or otherwise damage this website, or you are using it in violation of Federal or local laws; or to Congress or a court in response to a subpoena.
Information Collected for Tracking and Customization (Cookies)
A cookie is a small file that a website transfers to your computer to allow it to remember specific information about your session while you are connected. Your computer will only share the information in the cookie with the website that provided it, and no other website can request it. There are two types of cookies, session and persistent. Session cookies last only as long as your Web browser is open. Once you close your browser, the cookie disappears. Persistent cookies store information on your computer for longer periods of time.
Our website may use session cookies for technical purposes such as to enable better navigation through the site, or to allow you to customize your preferences for interacting with the site. If you do not wish to have session or persistent cookies stored on your machine, you can turn them off in your browser. However, this may affect the functioning of some websites.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
When submitting a contact form inquiry, we store the information you provide on Google’s secure email servers for an indefinite period of time as part of our customer service procedures and to abide to certain state or federal regulations. We will delete these records upon your request, where as required by and allowed by relevant law or regulations.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Providing Information to Data Processors or Other Third Parties
We may share information with private organizations as part of a service that provides users with increased capabilities or functionality on the site.
Defiant: Provides an enterprise class security and performance plugin to protect the website against hacks and malware. Defiant automatically collects End User search queries and the date and time of the End User’s request and referral URL. Depending on the settings of a the website and/or End User’s computer or mobile device (“Device”), Defiant also automatically collects: IP address; MAC address; Device make, model and operating system version; mobile network information; internet service provider; browser type and language; country and time zone in which the Device is located; and metadata stored on the Device. When permitted, Defiant also may collect data about a User’s geographic location through GPS, beacons and similar technology.
Google Analytics: “Like many services, Google Analytics uses … cookies to track visitor interactions. These cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. Browsers do not share … cookies across domains” (from the Google Analytics privacy overview). We do not collect personally identifiable information from these third-party tools, nor provide them with additional PII. We use IP masking in order to share only a portion of the IP address for geolocation. In addition, Google provides an Opt-out Browser Add-on “to indicate that information about the website visit should not be sent to Google Analytics.” Compassionate Solutions does not endorse and makes no representation about the effectiveness of the Google Analytics Opt-out Browser Add-on.
YouTube: Our website may use plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited. If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account. YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.
Vimeo: Our website may use features provided by the Vimeo video portal. This service is provided by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA. If you visit one of our pages featuring a Vimeo plugin, a connection to the Vimeo servers is established. Here the Vimeo server is informed about which of our pages you have visited. In addition, Vimeo will receive your IP address. This also applies if you are not logged in to Vimeo when you visit our plugin or do not have a Vimeo account. The information is transmitted to a Vimeo server in the US, where it is stored. If you are logged in to your Vimeo account, Vimeo allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Vimeo account.
Google Web Fonts: For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. If your browser does not support web fonts, a standard font is used by your computer.
This site is not intended for children, nor is it targeted to children under the age of thirteen (13). We do not knowingly collect personal information from children under the age of 13 through the site, and if we learn that we have received information from a visitor under the age of 13, we will delete such information in accordance with applicable law.
Links to Other Sites
Compassionate Solutions participates on open forums offered by third-party commercial social media sites in order to increase transparency, and promote public participation and collaboration. Please note that while we encourage candid conversation and frank exchanges of ideas, we do not control or endorse the comments or opinions provided by visitors to these social media sites, and cannot attest to the accuracy of the information provided by these sites.
If you use social sites to interact with Compassionate Solutions, you are subject to the privacy and security policies of those sites.
Questions & Concerns
If you have any questions or comments, or if you have a concern about the way in which we have handled any privacy matter, please contact us by postal mail or email at:
24359 Walnut St. Unit A
Newhall, CA 91321